Service

You can rightfully expect not only exquisite footwear from us, but also an equally excellent service before and after your purchase. Just like our masterfully crafted collection, the customer service at Heinrich Dinkelacker is committed to quality.

Comprehensive Consultation

On our website, we offer you extensive information about our collection, the materials used, and the production process. Do you have any further questions about our range or Heinrich Dinkelacker in general? Or are there any issues with your order? Do not hesitate to contact us. You can reach us at any time via our contact form. You can also send us an email at: kundenservice@heinrich-dinkelacker.de

14-Day Return Policy

If, contrary to expectations, your new pair of Heinrich Dinkelacker shoes, or the ordered accessories, do not meet your expectations, we will of course refund you the full purchase price after receiving and inspecting the goods. For a smooth return, we ask you to initially try on your shoes exclusively on soft surfaces such as carpets and not to remove the label.

Fast Shipping

We want you to receive your order as quickly as possible. If your order is received by us on weekdays before 12pm, we will process it on the same day. Shipments within Germany usually arrive within two to three days. For shipments to Switzerland and Austria, the average delivery time is two to five days.

Secure Payment

Your trust and security on the internet are important to us. Therefore, we use the SSL procedure for your order, where your payment data is encrypted and cannot be viewed by any third party. We only use your data for processing your order and for quality assurance purposes.

Protection of Personal Data

Protecting your personal data is our top priority. We strictly adhere to applicable data protection laws. You can browse our website with peace of mind and remain completely anonymous. When making a purchase or using our contact form, your personal data will be transmitted to us encrypted. Your data will not be shared with any third parties. We handle your personal data in accordance with German and European data protection laws. By the way: We host our website on German servers, which meet the security requirements of even German major banks.